Commentary: A Tale of Two Errors

Jeremy White
Pizza Today

Recently I experienced two service snafus that were equally disappointing. While there were two different restaurants involved, two different servers, two different problems and two different ways of addressing the issues, only one ultimately got it right. The other one dropped the ball. Read through the situations below, then ask yourself how your team wouldMore »

Commentary: Challenge yourself

Jeremy White

I’ve been thinking about growth a lot. Maybe it’s because I’ll turn 40 in two months. Whatever the reason for self reflection, I’ve found myself evaluating and pushing my body and mind harder than ever recently. For example, I enjoy health and fitness, so I jumped headfirst into a new workout program. It’s been taxing,More »