Back Office

The Driver’s Paycheck

Photos by Rick Daugherty & Josh Keown

With 130 Domino’s Pizza outlets under his charge, Glenn Mueller signs plenty of checks for delivery drivers. The head of Gulfport, Mississippi- based RPM Pizza, Mueller, a 30-year veteran of the pizza world, has watched competitors throughout the restaurant landscape rush into the delivery business with little understanding of its nuance and complexities. And theMore »

Hiring a Manager

2011 March: Hiring a Manager

In 1993, Tony DiSilvestro and his wife, Cynthia, opened Ynot Pizza and Italian Cuisine in Virginia Beach. “We were 24 years old and doing it all,” DiSilvestro recalls, operating a store with little more than hope, previous experience and used equipment. Within the first year, DiSilvestro had a revelation. Neither he nor his wife couldMore »

Employee Stock Ownership Plan: Keeping Your Dream Alive

2011 January: Keeping Your Dream Alive

In the midst of the bustle of running your restaurant, perhaps you sometimes pause to remember when you first opened your doors. Do you think about that future day when you’ll make your exit? Barbara Gabel and Zach Zachowski, who are self-described “think-ahead types,” began to consider their exit strategy when they reached their earlyMore »

Social media image sizing how-to

facebook social media logo

Facebook, Twitter, Instagram, etc can all be a bit daunting if you’re handling social media on your own. It can be even more frustrating when you upload a dynamite photo only to find that the image has lost its luster online or you have to crop away a portion. You want the images that youMore »

Bet the Bank

banking, relationship, shaking hands

Business banking: It’s all about relationships No one needs to convince Jeff Janik, owner of the two-store Milton’s Pizza & Pasta enterprise in Raleigh, North Carolina, about the importance of banking relationships. From his store managers’ daily cash deposits to the loans he’s secured over the last 31 years to grow Milton’s, Janik knows aMore »

Driver Safety

Driver Safety

Sometimes, things happen to delivery drivers. From assaults to auto accidents, delivery related injuries are an unfortunate fact of pizza life. Here are some things you can do to keep your drivers safe while they’re on the road: • Make sure routine maintenance is performed on the vehicles. Regardless of whether you own the carsMore »

Reputation Management

2011 November: Reputation Management

“Your pizza sucks,” signed an ambiguous online customer reviewer. Most operators can relate to receiving a similar review on one of the many user-generated customer review Web sites. It’s just sitting out there for the world to see when someone searches for your pizzeria online. There’s a buzz from owners who are finding online user-generatedMore »

All Hands on Deck

2011 June: All Hands on Deck

Quality seasonal workers make the summer rush a lot easier Keeping an even staff level throughout the year is a great thing. You know your employees, they know their roles and staff turnover is steady and predictable. But for some pizzerias, that’s not an option. Summer comes on strong, and with it, a huge spikeMore »

Working while distracted

cell phone policy smart phone

Operators enforce employee cell phone policies   Cell phones have created some challenges for operators who want staff members to stay focused. In fact, employees were sneaking calls, not to mention texting, posting on Facebook and playing Candy Crush in the restrooms, says Megan Dennison, director of operations for Cane Rosso in Dallas. “They thinkMore »