Back Office

2013 January: Are You a Boss or a Leader?

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2013 January: Are You a Boss or a Leader?

In far too many businesses leadership has fallen by the wayside. That includes owners and managers in the pizza business. The economy, rising costs, fierce competition and long days and nights have caused most owners to have little, if any, time to think about their ability to lead. They are simply trying to stay afloat.More »

2010 March: Tabels vs. Seats

2010 March: Tabels vs. Seats

Restaurant operators tend to think of capacity in terms of the number of seats, but this is incorrect, says Dennis Lombardi, executive vice president-food strategies for WD Partners, a design development fi rm in Columbus, Ohio. Instead, capacity depends on the number of tables. “The tables will get used up first,” he explains. “And ifMore »

2010 January: Buy It Now

2010 January: Buy It Now

When Scott Gittrich founded Toppers Pizza in Champaign, Illinois, in 1991, he didn’t look for prime locations for his shop. After all, in the early 1990’s, 95 percent of his stores’ sales were delivery. But as his pizzerias became more popular and expanded into several states, he started rethinking how Toppers interacted with its customers.More »

2013 January: Cater or Die!

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2013 January: Cater or Die!

In the restaurant industry, I truly believe the difference between owning a job and owning a business is catering. The difference between eking out a living and living a great life is catering. Before I sold my interest in my restaurant at the end of 2006, I had built my sales to over three millionMore »

Hit the Road: Non-owned auto insurance for delivery drivers

2013 January: Hit The Road

You’d probably never think of courting disaster by driving around uninsured. Yet, if you’re like many independent pizzeria restaurant owners, chances are you’re unwittingly placing your business in the same kind of jeopardy. How? By not carrying a non-owned auto liability policy — coverage insuring you should one of your delivery drivers have an accident,More »

2012 December: Building Your Team

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2012 December: Building Your Team

Tired of having another week of employees calling off, being late or making complaints like, “I hate it when it’s busy”? Feel like you are in the dark, with no idea where to turn to help improve your pizza operation? Stop the insanity! While there is no one simple solution to this restaurant dilemma, thereMore »

2012 December: Creating a Company Culture

2012 December: Creating a Company Culture

Every business owner wants a company culture in which employees are happy to work hard to foster business growth and profits. But achieving this winning atmosphere can prove elusive. First and foremost, you must have a well-defined company vision, mission and set of values. What is your company all about? Where is it now? WhereMore »

2012 December: Delivering Wealth Protection to Pizzeria Owners

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2012 December: Delivering Wealth Protection to Pizzeria Owners

Few businesses become successful without a solid plan. Many businesses plan for things like start-up expenses, overhead, retirement plans, equipment, construction, payroll, accounts receivable … the list goes on. Unfortunately, many business owners neglect to factor asset protection into their business plans. The Problems: • America is a litigious society. There are over 100 millionMore »

Marketing Matters: Community Engagement

2012 December: Marketing Matters

Are you a team player or do you just talk a good game? Pizzerias have found that being involved with local sports is a way to score with the community. Today’s world takes effort to keep young people on the right track, and participation in extracur­ricular activities gets them off the couch and teaches themMore »

Ask Big Dave: Supplier Discounts

2012 December: Ask Big Dave

Q: Do you know of any independents grouping together to get discounts with suppliers? Darren Larson AllStar Pizza, Clute, Texas A: For the most part, suppliers are not keen on pricing with a loose group of independents. They are looking for groups that have been around for a while and have the authority to speak/representMore »