Front Of The House

2011 December: My Turn

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2011 December: My Turn

To begin to try and define what makes good pizza might take years of in-depth research, highly elevated arguments and countless caloric consumption. And after all is said and done, you would still be where you started. Pizza varies from region to region, city to city, and even street to street. The best part aboutMore »

2011 August: SERVING EXCEPTIONAL SERVICE

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2011 August: SERVING EXCEPTIONAL SERVICE

When a gas station stops letting customers use the restrooms because some people use them without making a purchase, or when a grocery store refuses to accept responsibility for mistakenly selling spoiled food, they lose business and create negative feelings in potential customers. What they are doing, says Domino’s Pizza franchisee Scott Flaherty, is marketingMore »

2011 August: Ask Big Dave

2011 August: Ask Big Dave

Hey Dave, I currently own a counter service joint and am looking to open my second location. This location I’m looking to do more sit-down. So my question is, is 30- to 35- percent labor cost reasonable for this type of restaurant? Ryan Olson Montana I think in a full service operation, 30- to 35-percentMore »

2011 August: Turn the Page

2011 August: Turn the Page

When the hostess stand at Buddy’s Pizza becomes mobbed with hungry customers, the hostess hands out pagers shaped like coasters. That seems to calm everyone down, says Wes Pikula, vice president of operations for the nine-location Detroit pizzeria. “It’s a stress reliever if you are a guest,” he says. “You don’t have to listen forMore »

2011 July: COINS IN THE FOUNTAIN

2011 July: COINS IN THE FOUNTAIN

Soda is a serious moneymaker, especially in the pizza world. And fountain sodas, especially, can help keep your business in the black, namely because you don’t have to pay the extra for cans and bottles. Like many owners, Nick Merlino of Goomba’s Pizza in Colmar, Pennsylvania, started out with bottles. “We mostly do take-out andMore »

2011 June: Man on the Street

2011 June: Man on the Street

I’ve been in a real rut lately. There are dozens of quality pizzerias in my area, but when my friends want to go out for a pie or two (or six) we end up at the same place every time. It isn’t even close to my apartment; I have to take the subway six stopsMore »

2011 February: Dinnerware – Single Use

2011 February: Single Use

Disposable plates and utensils may not sound like a good way to go in this day and age of green fever, but some pizza restaurant operators are saying that’s what their customers want –– and what works for them, rather than real china and metal utensils that have to be washed. For a more casualMore »

2011 January: License to Drive

2011 January: License to Drive

When TJ Banning opened his first Rosati’s Pizza in suburban Chicago in 2000, he carried low standards for his delivery driver hires. “If you had a pulse and a car, you were hired,” says Banning, who’s swapped his early waywardness for more stringent driver standards at both of his Rosati’s locations. Banning entrusts his driversMore »