Departments

One-Minute Operator EP4 — Stewart Dorris, Farina Pizzeria & Wine Bar

Farina Albuquerque Stewart Dorris

Explain your communal approach to seating. Stewart Dorris, co-owner and general manager of Farina Pizzeria & Wine Bar in Albuquerque, New Mexico, answer this One-Minute Operator question.   One-Minute Operator is a video series on PizzaToday.com featuring successful pizzeria operators dropping great advice one minute at a time. For more episodes, visit One-Minute Operator.

Finding Greatness

Hostess Barry's Pizza

Hiring the right people can make or break your business   For reasons well known to pizzeria operators, finding great employees, particularly for entry-level positions, is often “throw-up-your-hands” frustrating. But despite the challenges it’s entirely possible to staff your restaurant with people you can count on to show up, perform to (or exceed) your expectationsMore »

Know When to Fold ’Em

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Calzone

Calzones are a no-brainer   If you are thinking about adding calzones to your menu, now is the time to do it. Calzones bring diversity to your lineup without getting off base from your menu theme. It’s the perfect spinoff from pizza — and it is more portable and easy to eat. Think about itMore »

Engaged: Five critical moments of service

2013 February: Engaged

I was traveling the interstate close to midnight when I stopped by a restaurant still open in the small community of Canyonville, Oregon. My 18-year-old waiter, Kyle, graduated last year from his small high school in a senior class of 12 students. He was not the best in the technical aspects of formal tableside diningMore »

Loyalty Programs: In the Club

Photo by Josh Keown

The Greek poet Euripides said: “One loyal friend is worth 10,000 relatives.” Think about the truthfulness of that statement. Friendship is a relationship we are not born into but still choose to cherish. In the hospitality industry, we form relationships with our customers and treat them like dear friends. We reach out, listen and reactMore »

One-Minute Operator EP4 — Piper Kapin, Back Road Pizza

Piper Kapin Back Road Pizza Santa Fe NM

What is your marketing strategy?   Piper Kapin, owner of Back Road Pizza in Santa Fe, New Mexico, answer this One-Minute Operator question.   One-Minute Operator is a video series on PizzaToday.com featuring successful pizzeria operators dropping great advice one minute at a time. For more episodes, visit One-Minute Operator.    

The World is Flat

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tomato spinach flatbread

Flatbread sales heat up — are they right for you?   In my region, Northern Illinois, Flatbread pizzas are becoming popular. This is a trend that is worth investigating for every pizzeria owner. Some have perfected it already, but I think many of us are missing out on this remarkably versatile menu item. Most operationsMore »

Big and Beefy

Italian Beef sandwich

Italian Beef — the Chicago staple is gaining popularity   I’ve been fortunate to have worked in and traveled to many fantastic places around the country and I just love the fact that many different areas have unique specialty dishes that are known only to their region. It makes traveling back to those areas aMore »