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Working while distracted

cell phone policy smart phone

Operators enforce employee cell phone policies   Cell phones have created some challenges for operators who want staff members to stay focused. In fact, employees were sneaking calls, not to mention texting, posting on Facebook and playing Candy Crush in the restrooms, says Megan Dennison, director of operations for Cane Rosso in Dallas. “They thinkMore »

Man on the Street: Good vibrations

Scott Weiner

Even the biggest dive spots have a vibe to cash in on Marketing folks call it “branding” but I’ll just call it “vibe.” It’s a huge part of what attracts me to (or keeps me away from) your business. I don’t believe there are any best pizzerias, only pizzerias that fit better for different situations.More »

Menu Matters: Food Allergies

2009 July: Menu Matters

It may seem silly to grill a server about the contents of the pizza sauce or the brownie sundae, but to someone with a food allergy or intolerance, it’s a serious concern. Jennifer Parks, managing partner of Pizza Fusion in Mesa, Arizona, has two daughters who are wheat intolerant and a mother with Celiac disease,More »

Got it Covered

2012 August: Got it Covered

Be proactive and prompt with upholstery care At home, it is easy to camouflage spills, messes and mishaps to furniture. Cover a stain on the carpet with a rug Hide a nick in a table with a cloth. Bury the mess on the couch by flipping the cushion over. But in a restaurant, furniture mishapsMore »

Time Constraints

2012 August: Time Constraints

Budget for construction plans and mishaps with pro Hope for the best, but prepare for the worst. This English proverb is never truer than when undertaking a construction project. Whether an operator is expanding an existing location, building one from the ground up or the inside out, any project, big or small, will hit roadblocksMore »

Pricing Beverages

2012 December: Pricing Beverages

If you’re uncertain about your beverage pricing you’re not alone. Confusion over this aspect of operations is common and widespread, says Aaron Allen, global restaurant consultant with Orlando-based The Allen Group of Hospitality Companies. It’s a complicated proposition, says Allen. Set prices too high and you could drive customers to tap water (or to yourMore »

Places that Rock: Klavon’s / Vinnie’s / The Masonry / Aldo’s

Aldos Pizza, Memphis, TN, pizza, Places that Rock, May 2014

Klavon’s Pizzeria & Pub 6010 Clinton Rd. Jackson, Michigan (517) 784-7000 www.klavons.com Klavon’s is known for its Chicago-style stuffed pizza with a Michigan twist. Five toppings and a pound mozzarella are stuffed between two layers of house-made dough and covered with a tomato sauce. Its specialty pizza menu features 14 hand-tossed pizzas, including the RaginMore »

Sauce Trek II: The wrath of khream

pizzas, white truffle mushroom crema, aurora sauce, pizza toppings, recipe, pizza trends

Make an out-of-this-world sauce experience for your menu ‘The cook of any house of note always seats himself in a high arm chair to give his orders; he holds a long wooden spoon in his hand, with which he tastes the various sauces that are cooking on the stoves and which serves him also asMore »

Dough Doctor: Thick crust is par-fect

Pan pizza, International Pizza Challenge

Dough Doctor breaks down how to achieve an ideal par-baked crust Q: We are thinking of adding thick-crust pizza to our menu. What is your take on using a par-baked crust? A: If a par-baked crust ever had a place where it excelled, this would be it. I can’t think of a better application forMore »

Online, mobile, tablet visibility critical to success

Online, mobile, tablet visibility critical to success

Can your pizzeria be found? Sometimes customers have trouble finding Coal Fire Pizza, located near Baltimore. “They’ll say, ‘We tried Google Maps and MapQuest and the directions were wrong,” says Dennis Sharoky, president of the five-unit company. “We look into it and we try to find us, and it comes up. Maybe they were doingMore »