Industry News

Create Consistency

We all strive for consistency. In sports, you’ll hear players and coaches say all they ask from officials is that they be consistent. The word choice is interesting. They don’t demand accuracy, they demand consistency. In baseball, for example, managers often don’t care if a pitch on the outside corner is called a ball insteadMore »

Portion Control vs Freehand

What are the advantages of portion control, or is it best to freehand? The biggest advantage of portion control is definitely food cost control. This is an area that many foodservice workers miss out on. Over-portioning can account for a large part of high food costs second to food waste. You obviously want to start with portionMore »

Sunday Closures

Sunday sales have been fluctuating recently and tapering off. I’m thinking of closing Sundays for a while and may revisit opening back up at a later date. Does that sound reasonable? I think businesses that keep changing their hours are just shooting themselves in the foot. Once you close on any given day, your customers and theMore »

Employee Management

Expert Advice and Opinions Have Fun By Jeremy White, Editor in Chief For one reason or another, I quite often find myself in a local mall, bored to tears, while my wife just has to “pick up one thing really quickly.” Normally, I pass the time people watching. It’s quite entertaining, really, spying as aMore »

In House ATM

Recently, I had a conversation with a small business owner who had purchased an ATM to put in his store. Though he hadn’t had the machine long, his early results were glowing. “The thing’s a cash cow,” he quipped. “I’ve got four grand in it, but it won’t take me long to get all thatMore »

Sales Percentage for Rent

I’m not sure what I should expect to pay for rent. What percentage of my sales should rent account for? You really can’t know what your sales will be projected at until you find an appropriate space that is suitable for your concept. When you find the best spot for yourself, then you need to determineMore »

Puchasing Used Equipment

Have you ever purchased used equipment? Was your experience positive or negative? Yes, I’ve purchased used equipment. There are times that it works out well and times it doesn’t. Regardless of the used equipment you are considering, do your best to have your own independent contractor to look at it thoroughly, just as you would take aMore »

Driving Compensation

How do you compensate your delivery drivers? I paid my drivers regular minimum wage, plus they earned their tips. I also paid them a 50 cent commission for each delivery. I recently started charging customers a one dollar delivery charge, which deferred the cost of the driver’s commission. Now keep in mind, paying the driverMore »

Behind Counter Beverage Station

I’m setting up the layout of my second location and thinking about not offering free refills on soft drinks. I may put the fountain behind the counter. What’s your opinion? If you expect to be a busy operation, then you would need an extra employee just to pour drinks. That’s a waste of labor toMore »

Training for First Store Opening

I’m getting ready to open our first store next month. Do we have to have extensive training or can we just get by with a day and work out the kinks in our first couple of weeks? The single biggest mistake independent operators make, in my opinion, is that they don’t realize that properly training theMore »