Back Office

Photos by Rick Daugherty & Josh Keown

July 28, 2014

The Driver’s Paycheck

With 130 Domino’s Pizza outlets under his charge, Glenn Mueller signs plenty of checks for delivery drivers. The head of Gulfport, Mississippi- based RPM Pizza, Mueller, a 30-year veteran of the pizza world, has watched competitors throughout the restaurant landscape rush into the delivery business with little understanding of its nuance and complexities. And the… Read More

2011 March: Hiring a Manager

July 21, 2014

Hiring a Manager

In 1993, Tony DiSilvestro and his wife, Cynthia, opened Ynot Pizza and Italian Cuisine in Virginia Beach. “We were 24 years old and doing it all,” DiSilvestro recalls, operating a store with little more than hope, previous experience and used equipment. Within the first year, DiSilvestro had a revelation. Neither he nor his wife could… Read More

2011 January: Keeping Your Dream Alive

July 14, 2014

Employee Stock Ownership Plan: Keeping Your Dream Alive

In the midst of the bustle of running your restaurant, perhaps you sometimes pause to remember when you first opened your doors. Do you think about that future day when you’ll make your exit? Barbara Gabel and Zach Zachowski, who are self-described “think-ahead types,” began to consider their exit strategy when they reached their early… Read More

facebook social media logo

July 7, 2014

Social media image sizing how-to

Facebook, Twitter, Instagram, etc can all be a bit daunting if you’re handling social media on your own. It can be even more frustrating when you upload a dynamite photo only to find that the image has lost its luster online or you have to crop away a portion. You want the images that you… Read More

banking, relationship, shaking hands

July 1, 2014

Bet the Bank

Business banking: It’s all about relationships No one needs to convince Jeff Janik, owner of the two-store Milton’s Pizza & Pasta enterprise in Raleigh, North Carolina, about the importance of banking relationships. From his store managers’ daily cash deposits to the loans he’s secured over the last 31 years to grow Milton’s, Janik knows a… Read More

PIZZA INDUSTRY EXPERT BIG DAVE OSTRANDER OFFERS TIPS ON UNDERSTANDING EXPENSES ON A FINANCIAL STATEMENT

June 23, 2014

Ask Big Dave: Understanding Expenses on a Financial Statement

Q: How and where are expenses shown on a financial statement? – Kenny Reid, Boston, Massachusetts A: Your financial statement really is your periodic snapshot and should be treated as your business’s report card. The function of business is to make a profit. If you do not make profit you are acting as a social… Read More

Driver Safety

June 16, 2014

Driver Safety

Sometimes, things happen to delivery drivers. From assaults to auto accidents, delivery related injuries are an unfortunate fact of pizza life. Here are some things you can do to keep your drivers safe while they’re on the road: • Make sure routine maintenance is performed on the vehicles. Regardless of whether you own the cars… Read More

2011 November: Reputation Management

June 9, 2014

Reputation Management

“Your pizza sucks,” signed an ambiguous online customer reviewer. Most operators can relate to receiving a similar review on one of the many user-generated customer review Web sites. It’s just sitting out there for the world to see when someone searches for your pizzeria online. There’s a buzz from owners who are finding online user-generated… Read More

2011 June: All Hands on Deck

May 27, 2014

All Hands on Deck

Quality seasonal workers make the summer rush a lot easier Keeping an even staff level throughout the year is a great thing. You know your employees, they know their roles and staff turnover is steady and predictable. But for some pizzerias, that’s not an option. Summer comes on strong, and with it, a huge spike… Read More

cell phone policy smart phone

May 22, 2014

Working while distracted

Operators enforce employee cell phone policies   Cell phones have created some challenges for operators who want staff members to stay focused. In fact, employees were sneaking calls, not to mention texting, posting on Facebook and playing Candy Crush in the restrooms, says Megan Dennison, director of operations for Cane Rosso in Dallas. “They think… Read More

Run a Successful Pizza Business With Better Back Office Practices

Modern pizzeria operators know good food is of the utmost importance for success. So, too, are back office practices. Whether you’re looking for advice on how to start a pizza business or tips for menu engineering, Pizza Today’s Back Office section offers thorough resources for making a pizzeria a profitable venture.

Learn from the best. The pizza industry’s most successful operators weigh in on back office issue to share their stories with tips and advice to help your pizzeria grow.

 

Overlooked Back-Office Issues Can Send Business Spiraling

Letting a pizzeria’s concept grow stale can lead to a reduction of sales, but that means more than just revamping the menu and décor. Taking a hard look at finances, modern marketing, restaurant management, hiring, ordering practices, costs and valuation can make you a more successful operator.  Top-notch achievement starts with effective management who know how to run a pizzeria’s staff but also have a firm grasp on the day-to-day back end issues facing everyday owners and operators.