July 16, 2012 |

2012 July: Using Secret Shoppers

By Pizza Today

If you plan to utilize secret shoppers, be sure they answer the following questions:

• Were you greeted with a friendly smile when entering the pizzeria?

• Was the restaurant clean?

• How long did it take for the food to be served?

• Was the pizza hot and presented attractively?

• Was the service prompt and friendly?

• Did the wait staff try to upsell other menu items such as salads and desserts?


Pizza press, dining area, concrete floors

Flooring: Games Afoot

Flooring should be durable, comfortable for guests and employees There’s no question that restaurant flooring takes a beating. Most... Read More