If you plan to utilize secret shoppers, be sure they answer the following questions:
• Were you greeted with a friendly smile when entering the pizzeria?
• Was the restaurant clean?
• How long did it take for the food to be served?
• Was the pizza hot and presented attractively?
• Was the service prompt and friendly?
• Did the wait staff try to upsell other menu items such as salads and desserts?
More Front Of The House
Make your pizzeria a return destination for families Parents of young children often go out to eat with fingers... Read More ›