Front Of The House

hostess answers phone

November 25, 2013

Use benefits of phone system to increase sales, productivity

Investing in a call management system, whether simple or sophisticated, is money well spent when operators learn to take full advantage of the system’s features. Today’s call management systems have the capacity for multiple to unlimited phone lines, messaging capabilities that increase productivity and sales, integration with your POS and the ability to handle customer… Read More

November 15, 2013

Dress for Success: Communication with staff is key when enforcing dress codes

There is something noticeable about the staff’s look at Cocco’s Pizza in Primos, Pennsylvania — expression of individuality and brand awareness. Employees sport graphic T-shirts with the pizzeria’s name and logo. Owner Michael Cocco says his dress code reflects his crew’s personalities. Everyone is wearing something just a little different from one another. They can… Read More

October 7, 2013

Woman gets sick after eating pizza described as gluten-free (With VIDEO)

A Connecticut woman, who suffers from Celiac disease, said she got sick after ordering a pizza that she thought was gluten-free. The pizza, as it turned out, had breaded eggplant hidden under the cheese. Watch this story: WFSB 3 Connecticut To read the full article, CLICK HERE. Pizzerias across the country are tapping into the… Read More

September 19, 2013

Regulars matter to a restaurant

Seeing the same people frequent your pizzeria means you are doing something right. There are aspects of your business that draw them back over and over again, whether it’s your great pizza, friendly staff or comfortable environment. Building regular clientele is what operators strive for. In a recent article in The New York Times, former… Read More

September 17, 2013

Casual dining chain rolls out table-top tablets (With VIDEO)

Tech Watch — After testing table-top tablets for six months at 180 units, Chili’s Grill & Bar plans to roll out the tablets to most of its 1,266 locations in 2014. Uno Chicago Grill and Applebee’s have also installed the devices at some of their locations. Chili’s table-top tablets are loaded with menu options, games,… Read More

August 28, 2013

Pizza proposal proves successful

A Colchester, England, man proposed to his girlfriend over pizza, literally. According to the East Anglian Daily Times, the two pizzas were topped with goat cheese, tomato, red onion and strategically placed spinach. One pie read, “High tide, low tide, I’ll be by your side” and the other read, “Let’s start our happily ever after.”… Read More

August 26, 2013

Restaurant owner kicks out war vet, service dog

The owner of restaurant in Oxford, Massachusetts recently yelled profanities at a disabled Iraq war veteran when he entered the establishment with his service dog. James Glaser, who suffers from PTSD, was asked to leave even after providing the owner with his service dog’s certification papers. Glaser contacted the police. After officers explained the law,… Read More

August 8, 2013

Houston restaurant bans children under 9 after 7 p.m.

Another restaurant has opted to ban children under the age of 9. This time, the restaurant will allow children until 7 p.m. The owner contents the store is family friendly. The policy is a reaction to customer complaints. While some residents think the decision is unfair, a number of patrons have expressed support. For more… Read More

waiting area, seating

March 15, 2013

2009 December: Hurry Up & Wait

It’s a busy Friday night, people are lining up at the hostess stand, and someone asks you the question, “How long do we have to wait for a table?” You want to tell them 20 minutes and hope you’re right. If you underestimate and they end up waiting longer, they might walk out the door,… Read More

bar seating, seating, place setting, dining

March 14, 2013

2009 October: Quick & Easy

In June, Pizza Hut announced it would spend $5 million to renovate its locations in Jacksonville, Florida. The investment would pay for a “transformation to a more contemporary look and improved customer experience” in the seven dine-in and 23 delivery and carryout restaurants in the area. If you want to update your restaurant’s look and… Read More

Restaurant Customer Service is Critical for Success

When a customer first walks through you door, they make a quick assessment of their surroundings, including your floor plan and restaurant design. After that, it’s up to your employees to get them to come back. Many customers admit poor service will keep them from returning to a restaurant despite enjoying its food. Staff training and management are critical for success. Front-of-the-house employees should look –– and act –– the important part of host in a dining room, and proper training is the key to making that happen.

Explore ways to make your front of house operation more effective and profitable.


Restaurant Design and Floor Plans Set the Tone of Your Business

How well does your restaurant design fit with your concept? Not only does décor play a part in creating your brand but also the type of service you offer. Dine-in, counter service, delivery and carryout can all play a part in creating customers’ opinions of a restaurant’s business. If a restaurateur is ready for a rebranding, renovation and remodeling floor plans may create fresh eye appeal and breathe new life into an ailing concept.

Discover restaurant design trends and advice in the Front of the House at Pizza Today.