Front Of The House

August 26, 2013

Restaurant owner kicks out war vet, service dog

The owner of restaurant in Oxford, Massachusetts recently yelled profanities at a disabled Iraq war veteran when he entered the establishment with his service dog. James Glaser, who suffers from PTSD, was asked to leave even after providing the owner with his service dog’s certification papers. Glaser contacted the police. After officers explained the law,… Read More

August 8, 2013

Houston restaurant bans children under 9 after 7 p.m.

Another restaurant has opted to ban children under the age of 9. This time, the restaurant will allow children until 7 p.m. The owner contents the store is family friendly. The policy is a reaction to customer complaints. While some residents think the decision is unfair, a number of patrons have expressed support. For more… Read More

waiting area, seating

March 15, 2013

2009 December: Hurry Up & Wait

It’s a busy Friday night, people are lining up at the hostess stand, and someone asks you the question, “How long do we have to wait for a table?” You want to tell them 20 minutes and hope you’re right. If you underestimate and they end up waiting longer, they might walk out the door,… Read More

bar seating, seating, place setting, dining

March 14, 2013

2009 October: Quick & Easy

In June, Pizza Hut announced it would spend $5 million to renovate its locations in Jacksonville, Florida. The investment would pay for a “transformation to a more contemporary look and improved customer experience” in the seven dine-in and 23 delivery and carryout restaurants in the area. If you want to update your restaurant’s look and… Read More

March 11, 2013

Laundry: Hang to Dry

For some pizza restaurant operators — such as those who use front and center items like table linens or who have extremely high-volume locations — whether or not to do the laundry in-house or use a laundry service is a no-brainer. In these instances the vote comes down squarely in favor of turning this aspect… Read More

Photo by Josh Keown

February 28, 2013

Clean Sweep

Customers are restaurants’ biggest allies and their harshest critics. They are not shy about expressing their joy, concern or displeasure with an eating establishment. The wilting plant in the corner, the dust on the ceiling fan or the empty paper towel bins in the bathroom are details easily overlooked by operators and staff. But customers… Read More

February 24, 2013

Buffets can bring in big business when done right

When CiCi’s Pizza Buffet opened its doors 27 years ago, the concept of an array of pizzas offered all at once and not custom-built seemed novel and a bit risky. “It was not something that was normally done,” says CiCi’s President Craig Moore. Now, however, pizza buffets have become commonplace across the country and while… Read More

February 1, 2013

2010 April: This Little Light of Mine

Dark dining, a trend where you eat in complete darkness, was introduced both in the United States and abroad about three years ago, but it never caught on. That’s because the right lighting enhances the dining experience, helps the staff, creates a sense of security, makes the pizza and other dishes look their best and… Read More

January 1, 2013

On Ice: Ice machine cleanliness

When restaurants get lax on ice machine cleaning, the results can be chilling — from a failed health inspection to gross news headlines about black mold clogging an ice machine at a local eatery to, in the worse-case scenario, sick customers. Experts say that’s because ice machines provide an ideal environment for microbes to flourish…. Read More

December 3, 2012

2012 December: Gluten-Free: The Front of the House is Key

As someone with celiac disease, I have certain red flags that I always look for when I dine out. And it all begins with the front of the house. Restaurants across the U.S. are introducing gluten-free options at a rapid pace. This new menu trend is especially strong among pizza parlors, which are ordering gluten-free… Read More

Restaurant Customer Service is Critical for Success

When a customer first walks through you door, they make a quick assessment of their surroundings, including your floor plan and restaurant design. After that, it’s up to your employees to get them to come back. Many customers admit poor service will keep them from returning to a restaurant despite enjoying its food. Staff training and management are critical for success. Front-of-the-house employees should look –– and act –– the important part of host in a dining room, and proper training is the key to making that happen.

Explore ways to make your front of house operation more effective and profitable.

 

Restaurant Design and Floor Plans Set the Tone of Your Business

How well does your restaurant design fit with your concept? Not only does décor play a part in creating your brand but also the type of service you offer. Dine-in, counter service, delivery and carryout can all play a part in creating customers’ opinions of a restaurant’s business. If a restaurateur is ready for a rebranding, renovation and remodeling floor plans may create fresh eye appeal and breathe new life into an ailing concept.

Discover restaurant design trends and advice in the Front of the House at Pizza Today.