Get Crafty

craft cocktail, liquor, mixed drink

Specialty bar menus — craft cocktails — can be a knockout sales technique There are many things that can help your pizzeria thrive. A solid menu, quality ingredients, a welcoming atmosphere and attentive service can bring in new customers and keep old ones returning. These are essential tools, but for restaurants with full bars there’sMore »

Four battle strategies to win the war against pests

Soda fountains are a main hiding place for bugs because of their sticky sweet splatter.

Apply offensive and defensive tactics to pest control That four-letter word –– PEST –– can strike fear in the heart of any restaurant owner. Fighting vermin can seem like a never-ending war. And face it. If you’re worried about pests invading your pizzeria, you have good reason. Here’s some food for thought from the NationalMore »

Don’t Hang Up

phone, etiquette, customer service phone systems

Phone etiquette is important for customer service and repeat sales   Even in today’s world of online and mobile ordering, there is still a place for the phone. Some customers prefer a pleasant human over a speedy internet connection. Others do not have access to a computer or smartphone. There are also the tech savvyMore »

Sound Check: Live Entertainment

music guitar on stage

Sleeping at the base of the snow-capped Wallowa Mountains on the Historic Oregon Trail is Baker City, a picturesque town of 10,000 people. But on Friday nights in summer, this hamlet wakes up to music on the outdoor patio at Paizano’s Pizza. Two-and-a-half years ago, owner Kina Allen invested $30,000 of her business profits intoMore »

Fans for Life — Kid-friendly restaurants build generational clientele

kid-friendly restaurant, pizzeria

Mia Figlia (pronounced, “Mee-ah Fee-lee-ah”) is Italian for “My Daughter.” When John Boudouvas gave his Chicago restaurant that name in July 2010, it was to reflect “the two loves of his life” –– his daughters, Ellena and Angelina. And the restaurant name says it all. Boudouvas works hard to strike a balance between offering fineMore »