Waiting for a Profit

Photos by Rick Daugherty & Josh Keown

On weekdays, the lunch crowd from the local police academy and nearby industrial park pack out Lido’s in Meriden, Connecticut. And on Friday and Saturday nights, it’s all about serving it up to the kids — soccer teams and Brownie troops alike. Although the folks at Lido’s pride themselves in turning the tables quickly, sometimesMore »

What A Pane

Photos by Rick Daugherty

The types of window treatments for Pierro’s Italian Bistro and A’mis Italian Restaurant are as far apart as the geography between them. At Pierro’s, a former five-and-dime-store-turned-hip-hangout in the historic district of Fayetteville, North Carolina, fabric draperies showcase tall windows. Owners Mike Laurenceau and Daniel Fair wanted a classic look to blend with a sophisticated,More »

Efficient Climate Control Saves Money and Energy

SAVE ENERGY AND MONEY WITH EFFICIENT CLIMATE CONTROL

Kim Fiorcello flips on the A/C as early as mid-April at Antonio’s Pizza in Morgantown, Pennsylvania. That’s because even on a mild spring day when temperatures hover at 70 and summer’s dripping humidity is yet to come, the dining area can become rather stuffy. And the kitchen can be downright hot, too. It’s a challengeMore »

Building a Better Brand

menu sign

Operators know that reinvention is critical in the restaurant industry because there’s always a new trend to chase or create. Colors and décor go out of style before the paint dries. Customer service can up its game with a new gadget or technology tweak. And food allergies and the “hot” new dish can dictate aMore »

Market Your Dishes In-house

soup macaroni and cheese and pizza

When John Farrell went to visit his daughter, Jacque, at college, they were treated to dinner cooked by the father of Jacque’s friend. He made pizza for the group, and the pizzas that they enjoyed that night changed their perception of what pizza could be forever. John recalls that “not one of them had aMore »

Use benefits of phone system to increase sales, productivity

hostess answers phone

Investing in a call management system, whether simple or sophisticated, is money well spent when operators learn to take full advantage of the system’s features. Today’s call management systems have the capacity for multiple to unlimited phone lines, messaging capabilities that increase productivity and sales, integration with your POS and the ability to handle customerMore »

Dress for Success: Communication with staff is key when enforcing dress codes

2009 November: Five Questions

There is something noticeable about the staff’s look at Cocco’s Pizza in Primos, Pennsylvania — expression of individuality and brand awareness. Employees sport graphic T-shirts with the pizzeria’s name and logo. Owner Michael Cocco says his dress code reflects his crew’s personalities. Everyone is wearing something just a little different from one another. They canMore »

Woman gets sick after eating pizza described as gluten-free (With VIDEO)

Woman gets sick after eating pizza described as gluten-free (With VIDEO)

A Connecticut woman, who suffers from Celiac disease, said she got sick after ordering a pizza that she thought was gluten-free. The pizza, as it turned out, had breaded eggplant hidden under the cheese. Watch this story: WFSB 3 Connecticut To read the full article, CLICK HERE. Pizzerias across the country are tapping into theMore »

Reddit gets more than 11,000 comments on “worst restaurant experience”

Reddit gets more than 11,000 comments on “worst restaurant experience”

Reddit asked its subscribers, “What was the worst restaurant experience you have ever had?” The post generated more than 11,000 comments, so far. Restaurant nightmares ranged from encountering pests and food poisoning to foreign objects in food and horrendous service. Spoiler alert: pizzerias did not come out unscathed in the comments. online essays As aMore »