Front Of The House

thai chicken pizza nuts

August 25, 2014

Food Allergies & Your Pizzeria: How to Prevent Cross-contamination

Tucked in the technology enclave of San Jose, California, Willow Street Wood-Fired Pizza’s three restaurants draw a hip, sophisticated and highly educated clientele. And with all of that education comes a high demand for not only healthy food, but also customer knowledge about food allergies and sensitivities, says Nancy Reineking, the company’s director of operations…. Read More

Photo by Rick Daugherty

August 11, 2014

Digital Menu Boards

Walk the average commercial block and you may notice a lot more digital signage about.The retail sector, including restaurants, has seen a surge in digital displays. Raf Vanreusel, managing partner at TelemediaVision in Baltimore, Maryland, says retail is one of the fastest growing markets for digital signage. The QSR industry was an early adopter of… Read More

boombozz interior

August 1, 2014

Turn down the decibels

Breaking down noise and how to reduce it in your pizzeria   Recent restaurant design trends have leaned towards open spaces, high ceilings, hard floors and tables and lots of windows — all of which can wreak havoc on noise levels. Architects and interior designers think about how great the space will look, says Lisa… Read More

July 28, 2014

Dinnerware – Single Use

Disposable plates and utensils may not sound like a good way to go in this day and age of green fever, but some pizza restaurant operators are saying that’s what their customers want –– and what works for them, rather than real china and metal utensils that have to be washed. For a more casual… Read More

July 21, 2014

Floor Dance

With so many options available, upgrading or replacing a floor can be overwhelming. But, if an operator can identify the needs of the restaurant, flooring can be a perfect reflection of design and function. “Restaurant floors should be planned and designed with practicality and safety as the top considerations,” says Restaurant Consultant Aaron Allen. Allen… Read More

July 14, 2014

The Science of Servers

CRITICAL ISSUES: Employee Hiring Retention Hiring right people can make or break your restaurant It might surprise you to hear Brett Steiner’s No. 1 priority for his servers at Russo’s New York Pizzeria in Germantown, Tennessee: “School comes first,” says Steiner, who owns one of the 30 Houston-based franchises. Five years ago when he launched… Read More

Davici's Pizza Exterior Facade

July 7, 2014

Exterior: Putting Up A Facade

Attract customers with eye catching exterior Magic occurs when the wall between you and your customers disappears. That’s the slight-of-hand trick used by architect Ed Shriver for a perfect building façade. Shriver is principal at Strada LLC, an architectural firm in Pittsburgh, Pennsylvania. “The best restaurant facades I’ve ever seen open up the wall, and… Read More

counter service customers

July 1, 2014

Get Served!

Counter-service operations provide host of challenges for operators Energy and synergy define the dining experience at DeSano Pizza Bakery, an authentic Neapolitan-style pizzeria in Los Angeles. But the cardiac epicenter for DeSano’s pulse and tempo is not the place you’d expect: It’s the service counter, where the simple act of taking an order for a… Read More

wine bottle

June 23, 2014

BYOB: Bring it in

BYOB creates an array of unique considerations When Joe Burke Jr. opened TreVi Pizza three years ago in Glenside, Pennsylvania, he was excited by liquor sales’ robust profit margins and the food-and-beverage pairings he could promote with a curated selection of wine, cocktails and beer. Unfortunately, Burke could not digest the expense of a $200,000-plus… Read More

June 16, 2014

A Hostess: Stand and Deliver

It looks like an easy job. There’s a lot of smiling involved, a lot of handing out menus, a lot of “follow me this way and I’ll show you to your seat.” But, as with most things, looks can be deceiving. A hostess is responsible for the first impression of a restaurant, quick and careful… Read More

Restaurant Customer Service is Critical for Success

When a customer first walks through you door, they make a quick assessment of their surroundings, including your floor plan and restaurant design. After that, it’s up to your employees to get them to come back. Many customers admit poor service will keep them from returning to a restaurant despite enjoying its food. Staff training and management are critical for success. Front-of-the-house employees should look –– and act –– the important part of host in a dining room, and proper training is the key to making that happen.

Explore ways to make your front of house operation more effective and profitable.

 

Restaurant Design and Floor Plans Set the Tone of Your Business

How well does your restaurant design fit with your concept? Not only does décor play a part in creating your brand but also the type of service you offer. Dine-in, counter service, delivery and carryout can all play a part in creating customers’ opinions of a restaurant’s business. If a restaurateur is ready for a rebranding, renovation and remodeling floor plans may create fresh eye appeal and breathe new life into an ailing concept.

Discover restaurant design trends and advice in the Front of the House at Pizza Today.