Pizza Presentation

2012 December: Pizza Presentation

When it comes to tableside pizza presentation, it’s easy to leave it and forget it. But serving pizza is an opportunity to add drama and a hands-on personal touch to the dining experience. Presentation styles and pizza stands vary widely: from the typical C-shaped riser, to the chrome pedestal, to double-decker stands, to custom builtMore »

Customer Complaints: The Flipside

2012 November: The Flipside

“Just say, ‘Yes,’” is the advice veteran pizzeria operator Jeff Cohen lends to handling customer complaints. Cohen, who opened Pizza Loft in Davie, Florida in 1975, applies a giving mentality to his shop. In fact, when customers walk in, they pass by a prominent sign at the front door reading, “Customer service is what weMore »

Carpet Care

A solid carpet care plan is essential, experts say, to keeping carpet looking good, particularly in a busy restaurant setting. There is guidance out there to help you find the right equipment and people. The Carpet and Rug Institute and the Institute of Inspection Cleaning and Restoration maintain databases of experts and equipment that canMore »

Sales Percentage for Rent

I’m not sure what I should expect to pay for rent. What percentage of my sales should rent account for? You really can’t know what your sales will be projected at until you find an appropriate space that is suitable for your concept. When you find the best spot for yourself, then you need to determineMore »

Handling Disruptive Children

I’m buying an existing dine-in pizza parlor. My challenge is diplomatically dealing with loud and out of control kids — without offending the parents and making a touchy situation worse- trying to keep all the customers happy. It’s frustrating when parents don’t care at all if their children are being disruptive. In that situation, asMore »