Breastfeeding mom asked to leave dining room

Breastfeeding mom asked to leave dining room

Breastfeeding in public has made national headlines recently. An employee at Grampa’s Pizzeria, a new restaurant in Madison, Wisconsin, asked a breastfeeding mother to leave after a fellow patron complained. This sparked a viral backlash on social media. To read the entire story, click here.  On a related note: A server at Fong’s Pizza inMore »

Restaurant closes after landlord dispute

Restaurant closes after landlord dispute

Mama Mia’s Italian Restaurant in The Woodlands, Texas was forced to closed after an ongoing dispute between the owner and landlord. The operator placed umbrellas in a common area in the front of the restaurant to help block the sun, which violated the terms of the establishment’s lease. According to Your Houston News, the restaurantMore »

Papa John apologizes for delivery driver’s racist rant on customer’s phone

Papa John apologizes for delivery driver’s racist rant on customer’s phone

Monday, Papa John’s Chairman and CEO John Schnatter posted an apology on Facebook after a Florida customer received a racist rant on his voicemail. After delivering pizza to the customer, a driver accidentally called the Florida man, leaving a nearly four-minute voice message laden with racial slurs while complaining about his tip. how to treatMore »

2009 December: Hurry Up & Wait

waiting area, seating

It’s a busy Friday night, people are lining up at the hostess stand, and someone asks you the question, “How long do we have to wait for a table?” You want to tell them 20 minutes and hope you’re right. If you underestimate and they end up waiting longer, they might walk out the door,More »

2009 October: Quick & Easy

bar seating, seating, place setting, dining

In June, Pizza Hut announced it would spend $5 million to renovate its locations in Jacksonville, Florida. The investment would pay for a “transformation to a more contemporary look and improved customer experience” in the seven dine-in and 23 delivery and carryout restaurants in the area. If you want to update your restaurant’s look andMore »

Laundry: Hang to Dry

2009 August: Hang to Dry

For some pizza restaurant operators — such as those who use front and center items like table linens or who have extremely high-volume locations — whether or not to do the laundry in-house or use a laundry service is a no-brainer. In these instances the vote comes down squarely in favor of turning this aspectMore »

Clean Sweep

Photo by Josh Keown

Customers are restaurants’ biggest allies and their harshest critics. They are not shy about expressing their joy, concern or displeasure with an eating establishment. The wilting plant in the corner, the dust on the ceiling fan or the empty paper towel bins in the bathroom are details easily overlooked by operators and staff. But customersMore »

Buffets can bring in big business when done right

2009 February: Boffo Buffets

When CiCi’s Pizza Buffet opened its doors 27 years ago, the concept of an array of pizzas offered all at once and not custom-built seemed novel and a bit risky. “It was not something that was normally done,” says CiCi’s President Craig Moore. Now, however, pizza buffets have become commonplace across the country and whileMore »