This is the kind of story that can make anyone feel a bit squeamish. A pizzeria cook in Utah tested positive for Hepatitis A. Customers who visited the restaurant during the hours the employee worked have been asked to notify the local health department.
A local television station interviewed the pizzeria owner, giving him a voice during this health situation. Click here to check out KSL’s news coverage (with VIDEO):
The Utah pizzeria operator said this is a situation that was out of his control, but he has taken steps to aid the health department and prevent future outbreaks. The restaurant has a new policy to that requires employees to be immunized for Hepatitis.
Viruses like Hepatitis A are hard to detect and can cause a major public heath scare. What’s an operator to do when an outbreak originates in their restaurant? Consider the following:
- Stay calm
- Lead the charge — Work with health officials to vaccinate affected diners. Being proactive will leave a positive impression with your patrons and the community.
- Communicate with your customers in person, e-mail, phone and social media to let they know what has happened and what course of action to take.
- Evaluate if there are procedures your can put in place to prevent such a problem in the future and make it policy.
- Let your voice be heard — News of a health outbreak will spread fast. Be sure that you are given a voice. Talk to local media about your safety and sanitation procedures. And if you’ve instituted a new policy such as a vaccination program, let your community know.