Man on the Street: Cult of Personality

counter service employee with customer

How well do your customers know you personally?   Last week, I witnessed an interesting conversation between two roommates in the Williamsburg section of Brooklyn. They were grumbling about a price hike at the local smoothie shop. Roommate No. 1 said: “They’re probably just taking advantage of the neighborhood’s growing popularity.” It was a fairMore »

Ask Big Dave: Getting up to Speed on Accounting

2013 March: Ask Big Dave

Q: My brother and I own a pizzeria and deli. We have been open almost two years and business has been OK, but not terrible. We are paying bills, payroll is covered and my brother and I are making money. I don’t think we are making profit; I feel we are making salary for theMore »

How well do you maintain your food costs?

John Gutekanst

The money captured from the sale of food is the epicenter of every restaurant’s monetary flow. From here, the flow starts as you pay off all expenses and are left with the reward of all your hard work. In 38 years in all sorts of restaurants, I’ve never had anyone tell me of a flawlessMore »

Relocation: On The Move

2013 February: On The Move

When considering moving your restaurant from one location to another, there’s a lot at stake. As the owner of an established Italian restaurant here in Georgia, we wanted to make the right decision for both our business and our customers. Questions to ask yourself before moving: Have you outgrown your existing space? Is your rentMore »

Respecting the Craft: How to open with correct menu pricing

Tony Gemignani headshot

When opening a restaurant, one of the worst things you can do is over price your menu. You can always raise your prices, but when you see a restaurant lower them that could be the sign that they are in trouble. This principle not only applies to menu items but also for coupons and discounts.More »

Man on the Street: It’s tradition!

Tacconelli’s / Philadelphia, PA

  Locals embrace pizzerias’ policies, offerings Just weeks after taking office, the newly minted mayor of New York City offended every single one of his constituents when he used a knife and fork to eat a slice of pizza. This is the one guy who should know that New Yorkers typically fold their slices andMore »

Dough Doctor: Hearth-baked taste

Tom Lehmann

Can you get a deck-oven taste from your conveyor? Q: We are new to air-impingement ovens, and I now want to begin developing a hearth-baked type of pizza. We have done some testing but all that we have been able to make is a crust that is crispy — it still doesn’t have the desiredMore »

Respecting the Craft: Lean and Mean

Tony Gemignani headshot

I had to make an executive decision. I realized at the 11th hour that my kitchen at Tony’s of North Beach in the Graton Casino would not be able to handle the original menu I planned for it prior to opening. Simply put, we would not be able to execute it perfectly due to aMore »