Our Experts

September 22, 2014

Employee Incentives: Fair Trade

Years ago I realized that my employees were one of my most valuable assets, both in my operations and marketing. Although I can be a savvy businessman, I couldn’t execute my strategies without good people behind me. Once I had acquired such a crew I needed to reward them and show my appreciation for their… Read More

tripadvisor, sticker, window, display, signage

August 25, 2014

Respecting the Craft: Everyone’s a Critic

Being critiqued is difficult for any restaurant owner. And it’s not just newspaper and magazine critics anymore. These days there are so many critics or “want to be” critics out there when you take Bloggers, Yelp, Tripadvisor, etc. into account. It can be tough, especially when you go into a new market where you have… Read More

counter service employee with customer

August 1, 2014

Man on the Street: Cult of Personality

How well do your customers know you personally?   Last week, I witnessed an interesting conversation between two roommates in the Williamsburg section of Brooklyn. They were grumbling about a price hike at the local smoothie shop. Roommate No. 1 said: “They’re probably just taking advantage of the neighborhood’s growing popularity.” It was a fair… Read More

July 28, 2014

Ask Big Dave: Getting up to Speed on Accounting

Q: My brother and I own a pizzeria and deli. We have been open almost two years and business has been OK, but not terrible. We are paying bills, payroll is covered and my brother and I are making money. I don’t think we are making profit; I feel we are making salary for the… Read More

July 21, 2014

How well do you maintain your food costs?

The money captured from the sale of food is the epicenter of every restaurant’s monetary flow. From here, the flow starts as you pay off all expenses and are left with the reward of all your hard work. In 38 years in all sorts of restaurants, I’ve never had anyone tell me of a flawless… Read More

July 14, 2014

Relocation: On The Move

When considering moving your restaurant from one location to another, there’s a lot at stake. As the owner of an established Italian restaurant here in Georgia, we wanted to make the right decision for both our business and our customers. Questions to ask yourself before moving: Have you outgrown your existing space? Is your rent… Read More

Tony Gemignani headshot

July 1, 2014

Respecting the Craft: How to open with correct menu pricing

When opening a restaurant, one of the worst things you can do is over price your menu. You can always raise your prices, but when you see a restaurant lower them that could be the sign that they are in trouble. This principle not only applies to menu items but also for coupons and discounts…. Read More

Tacconelli’s / Philadelphia, PA

June 30, 2014

Man on the Street: It’s tradition!

  Locals embrace pizzerias’ policies, offerings Just weeks after taking office, the newly minted mayor of New York City offended every single one of his constituents when he used a knife and fork to eat a slice of pizza. This is the one guy who should know that New Yorkers typically fold their slices and… Read More

Tom Lehmann

June 16, 2014

Dough Doctor: Hearth-baked taste

Can you get a deck-oven taste from your conveyor? Q: We are new to air-impingement ovens, and I now want to begin developing a hearth-baked type of pizza. We have done some testing but all that we have been able to make is a crust that is crispy — it still doesn’t have the desired… Read More

Tony Gemignani headshot

June 9, 2014

Respecting the Craft: Lean and Mean

I had to make an executive decision. I realized at the 11th hour that my kitchen at Tony’s of North Beach in the Graton Casino would not be able to handle the original menu I planned for it prior to opening. Simply put, we would not be able to execute it perfectly due to a… Read More