Departments

pepperoni pizza

March 1, 2017 |

Pep Talk

Pepperoni is America’s top pizza ingredient This is a true pepperoni story. One night, six years ago, I received a call from an older customer saying that we made her pizza incorrectly. “You screwed it up! I ordered a plain pizza, and this doesn’t have pepperoni.” “I’m sorry, ma’am,” I said pulling the phone back… Read More

Jeremy index

March 1, 2017 |

Commentary: What Will Define Your Expo?

One of the best things about International Pizza Expo, from my perspective, is all the people from around the world I get to meet and interact with each year. When talking to folks, I usually ask what they hope to accomplish at the show. The answers are varied, but can more often than not fit… Read More

March 1, 2017 |

Conversation with Brittany Saxton, Six Hundred Downtown, Bellefontaine, OH

Six Hundred Downtown  Bellefontaine, Ohio Five-time World Pizza Games champion Brittany Saxton. A 13-year veteran of the pizzeria industry, she recently acquired ownership of Six Hundred Downtown in Bellefontaine, Ohio, where she was previously the assistant general manager.   Brittany lets us in on making the transition from employee to owner Six Hundred Downtown is… Read More

March 1, 2017 |

Pizza Today on the Road: Pupatella, Arlington, Virginia

Making the Transition Arlington, Virginia-based Pupatella readies for  franchising Pupatella in Arlington, Virginia, has a style all its own. It’s not what many think of when they enter a Verace Pizza Napoletana (VPN)-certified pizzeria. First, Pupatella is a counter-service spot. When customers walk in, the first thing they see is the pizza make line and… Read More

tabletop condiments with pizza

March 1, 2017 |

Getting to the Top

Tabletop condiments help set tone for restaurant More than 40 types of toppings are offered at The Olive Theory, but that’s not where adding flavor to its pizzas ends for this pizzeria and many others. Diners who want to adjust the taste of their pizza will also find containers with Parmesan cheese, red pepper flakes and… Read More

waiter customer service

March 1, 2017 |

Service: Fast & Friendly

Increase service speed without sacrificing customer service Don’t be the last to leave a party. Don’t outstay your welcome. Be a kind and courteous guest. Although this advice seems more appropriate to house guests than restaurant patrons, in today’s tech-driven world, restaurant operators, servers and staff are asking the question: how do we keep guests… Read More

craft beer, pint night, promotion

March 1, 2017 |

On Tap: Craft Beer Pricing and Promotions

It’s International Pizza Expo Month! Hopefully, I’ll get to meet many of you in Vegas and, hopefully, we can enjoy a pint or two at The New Operator Reception, Beer & Bull or at The World Pizza Games Finals & Block Party. This will be my sixth Pizza Expo. I have learned something new every… Read More

March 1, 2017 |

Man on the Street: In the End, Is Easy Better than Good?

I just read a quote that completely terrified me –– and for once it wasn’t spoken by a politician! In late 2015, the head of a major food company suggested to investors that their ailing pizza chain should concentrate less on making good food and more on making their food easier to buy. As someone… Read More

Tony's Slice House, San Francisco, California

March 1, 2017 |

Respecting the Craft: Hated on Haight, Part II

Adapting to your environment pays dividends Last month I talked about our effort to succeed with a Tony’s Slice House on quirky Haight St. in San Francisco, where the clientele will either embrace you or quickly run you off. This month I’ll finish the two-part series. One of the most important components is that we… Read More

Magazine Departments Mirror Working Pizzerias

There’s method to our madness. Pizza Today’s departments are designed to take readers from the Front of the House to the Kitchen and Back Office. The Front of the House section covers restaurant customer service, dining room issues and restaurant design and server staffing and management. In our Back Office section, you’ll find information pertaining to taxes, proper ordering and restaurant marketing and restaurant operations. Our In the Kitchen section is filled with ingredient ideas, tips for creating the perfect pizza size, running a pizza slice business and making perfect pastas, appetizers and desserts. Readers will get an inside look at pizzerias across the country as our editors create in-depth articles featuring some of the most successful restaurants in the pizza industry.

Restaurant Management is Key in Every Aspect of a Pizzeria

Managing a restaurant involves more than hiring and firing. Whether you’re designing pizzeria marketing or refining your restaurant’s customer service, management should be involved in every aspect of a pizzeria’s day to day activities. Restaurant staff hiring and retention is a critical aspect of running a pizzeria, and we offer excellent insight on managing people. Readers will also learn how to create a management team, build schedules, refine restaurant operations and run a better business, regardless of the size of a business, from large chains to small independents.