Departments

server waitstaff

February 1, 2017 |

Man on the Street: Dis-Service

I would be lying if I said it was all about the pizza. As much as I’d like to say every ounce of effort should go into your food — that dough formulation and oven skill were all that mattered — the truth is that even the greatest pizza cannot sustain a business by itself…. Read More

full bar

February 1, 2017 |

On Tap: Training & Education are Paramount

Your wait staff and bartenders are going to determine if you successfully sell craft beer. Their craft beer knowledge is vital to your bottom-line beer sales and profitability, so make sure that they know beer. In order to maximize your sales, your staff needs to understand the differences between the different styles of beer and… Read More

loyalty program promotion

February 1, 2017 |

Lasting Loyalty

If you’ve got a rewards program, here’s how to make it really work Pitfire Pizza tried printing punch cards for their nine locations — buy 10, get a pie free. They saw their same customers, gave away a few pizzas, but not much else.  Pitfire’s Chief Operating Officer Mitchell Wong says they haven’t had success… Read More

February 1, 2017 |

Hurry Up and Wait

Are You Winning the Waiting Game? ‘‘Excuse me. Pardon me. Excuse me. Pardon me.” People hate hearing and saying that at the movies, airport, mall, theatre, concert venue…well, the list is endless. But, do you know where they hate saying and hearing those words the most? Restaurants. No customer wants to hit a wall of… Read More

kid friendly restaurant

February 1, 2017 |

33 Affordable Ways to Make Your Pizzeria Kid Friendly

Make your pizzeria a return destination for families Parents of young children often go out to eat with fingers crossed. So when they find a place that offers delicious, affordable food and keeps their little ones happy, there’s a good chance they’ll be back. Because while dining someplace new may be fun for single people… Read More

Jeremy index

February 1, 2017 |

Commentary: Elevate!

Over the years, we here at Pizza Today and International Pizza Expo have made it our mission to elevate the industry. Pizza isn’t fast food and shouldn’t be treated as such. As you read through this issue, you’ll notice Clayton Krueger’s article on page 64. In the article, which is a teaser for what he’ll… Read More

January 4, 2017 |

Pizza Today on the Road: Persona Wood Fired Pizzeria, Calif.

Keeping it personal Persona Pizzeria proves Neapolitan-style pizza can be fast, affordable I first met Glenn Cybulski in a Mexican cantina at the Las Vegas airport. We’d both attended International Pizza Expo. I had a delayed flight; Cybulski and his then-partner were catching a drink before heading back to California, where the pair operated a… Read More

January 4, 2017 |

The Online Game

If you still are resisting online ordering, you’re making a big mistake “My phone’s ringing and my wait staff does just fine taking orders, so why add online ordering?” It’s a question I’ve heard numerous times. The Big Three pizza chains process nearly 15 percent of all of the pizza industry revenue via their digital… Read More

January 4, 2017 |

Protect & Serve

Don’t overlook data protection responsibility Hundreds of credit cards and debit cards are swiped daily in your restaurant. Add online orders and gift card purchases to that total, and the chance for identity theft, fraud and security breaches are exponential. Freaked out yet? Ready to toss the credit card payment processor, shut down the Wi-Fi,… Read More

January 1, 2017 |

Conversation with John Rayyan, Papa Ray’s, Chicago

Papa Ray’s Pizza & Wings  Chicago, Illinois Papa Ray’s Pizza & Wings was founded by the Rayyan brothers in 2009. They used the name “Ray” in honor of their father. With four counter-service locations in Chicago, Papa Rays is known for its thin, hand-tossed pizza and its Monster slices. Papa Ray’s Pizza & Wings was… Read More

Magazine Departments Mirror Working Pizzerias

There’s method to our madness. Pizza Today’s departments are designed to take readers from the Front of the House to the Kitchen and Back Office. The Front of the House section covers restaurant customer service, dining room issues and restaurant design and server staffing and management. In our Back Office section, you’ll find information pertaining to taxes, proper ordering and restaurant marketing and restaurant operations. Our In the Kitchen section is filled with ingredient ideas, tips for creating the perfect pizza size, running a pizza slice business and making perfect pastas, appetizers and desserts. Readers will get an inside look at pizzerias across the country as our editors create in-depth articles featuring some of the most successful restaurants in the pizza industry.

Restaurant Management is Key in Every Aspect of a Pizzeria

Managing a restaurant involves more than hiring and firing. Whether you’re designing pizzeria marketing or refining your restaurant’s customer service, management should be involved in every aspect of a pizzeria’s day to day activities. Restaurant staff hiring and retention is a critical aspect of running a pizzeria, and we offer excellent insight on managing people. Readers will also learn how to create a management team, build schedules, refine restaurant operations and run a better business, regardless of the size of a business, from large chains to small independents.