Craft Beer: The Must List

Photo by Rick Daugherty

When Dan Richer opened his second pizzeria venture, Razza Pizza Artigianale, earlier this year, he had a clear vision in mind. All the ingredients would be locally sourced and everything that could be made in-house would be. His beverage list would get the same care and attention to detail as the food and service. TheMore »

Employee Termination: Hit The Door

Photo by Josh Keown

Last year, the week before Christmas, Carmelo Lamotta needed to fire a server. He did not want to wait until after the holidays because then other workers would suffer. “If you keep someone an extra week because of the holidays, business drops because customers do not come in because of the poor customer service,” saysMore »

Respecting The Craft: Dough Recipes

2013 March: Respecting The Craft

Q: I’m looking for a standard American-style pizza dough as well as a standard Italian-style. Can you help with recipes? A: I sure can! Here you go: Standard Classic America High gluten/ High protein flour 100 percent flour 58-60 percent hydration 2 percent sea salt 1 percent oil 1 percent malt/sugar .50-1 percent yeast StandardMore »

Mobile Marketing: Legal Mobility

2013 March: Legal Mobility

Eager to cultivate deeper relationships with customers, the Thiels added mobile marketing to their advertising arsenal in 2010. Today, The Capri has built a growing database of customers’ mobile numbers, all of whom stand willing to receive information on special offers, Happy Hour deals and other Capri store happenings. “Text messaging’s been a nice additionMore »

Clean Sweep

Photo by Josh Keown

Customers are restaurants’ biggest allies and their harshest critics. They are not shy about expressing their joy, concern or displeasure with an eating establishment. The wilting plant in the corner, the dust on the ceiling fan or the empty paper towel bins in the bathroom are details easily overlooked by operators and staff. But customersMore »

Did You Know / Places that Rock

2013 March: Did You Know

Places that Rock Rocket Pizza Lounge 122 W. 4th St. Los Angeles, California 90013 (213) 687-4992 www.rocketpizzalounge.com This eclectic pizza place sits in the heart of downtown Los Angeles’ Old Bank District. Lined with comfortable booths, a rotating craft beer menu and variety of Happy Hour specials, Rocket is a hotspot for the after-work crowd.More »

Buffets can bring in big business when done right

2009 February: Boffo Buffets

When CiCi’s Pizza Buffet opened its doors 27 years ago, the concept of an array of pizzas offered all at once and not custom-built seemed novel and a bit risky. “It was not something that was normally done,” says CiCi’s President Craig Moore. Now, however, pizza buffets have become commonplace across the country and whileMore »