Departments

October 4, 2012 |

Why Create an Employee Handbook?

According to YourEmployeeHandbook.com: Employees better understand their rights and responsibilities. A written employee handbook gives everyone the same set of rules to follow and informs employees of such policies without distortion or mistakes. Policies and procedures about legal issues such as harassment, discrimination, payroll practices, and federally guaranteed rights to which employees are included that… Read More

October 4, 2012 |

Usa a Camera to Catch an Employee Thief

Operations Management Use a Camera to Catch an Employee Thief By Jeff Freehof I’ve got a surveillance camera, but I think I have a manager stealing from me. It looks like she’s ringing people in, but I can’t really tell. Is there a better way of catching her if she is stealing? You want to… Read More

October 4, 2012 |

To Catch An Employee Thief

I’ll never forget the night it happened. It was dinnertime on a Friday night. My best-ever crew was getting ready for the rush and I had all of my aces in their places. I realized that I had forgotten to restock the petty cash box with small bills and change. No problem, the bank drive-thru doesn’t close for… Read More

October 4, 2012 |

Selecting Candidates

I have implemented an observation day. After interviewing someone that I think is a great candidate, I have them come in for a paid observation day. I explain that it is not simply to stand back and watch, but it really is like the first day of training. Tell them you want them to show… Read More

October 4, 2012 |

Seasonal Employees

Often, seasonal employees help operators maintain service and food quality levels during particularly busy periods. Before you decide to up your crew during the upcoming summer break or the winter holidays later in the year, however, ask yourself these questions: • Could existing staff handle the workload with increased hours? • Is the existing staff… Read More

October 4, 2012 |

Reaffirm No Cell Phone Policy

Operations Management Reaffirm No Cell Phone Policy I have a no cell phone policy but still have a struggle with a few staff members texting and checking text messages. How can I get control over the situation? By Jeff Freehof I see so many employers these days that are allowing the staff to call the… Read More

October 4, 2012 |

Quality Suffers with Growth

My favorite restaurant is quickly becoming “my old haunt.” That’s right, I’ve just about stopped going there. At least with any real frequency, that is. I used to try to stop in once a week to chat with the owner over a bowl of pasta or eggplant parm. Now I’m down to once a month…. Read More

October 4, 2012 |

Preparing for Taxes

Many pizzeria operators view accountants as scorekeepers who produce reports that document results. That’s too bad, because good accountants can become proactive partners. They can help you plan for more optimal year-end results and assist you in refining future strategies. They can also create tools that better enable you to steer your business. There are… Read More

Photo by Josh Keown

October 4, 2012 |

Dough Doctor: Pizza Pans

Q: I’m getting ready to open my first store soon and I’m looking at the different pizza pans that are available. The anodized finish pans are more expensive than the bright, spun aluminum pans. Are they really worth the extra cost? A: In my humble opinion, yes, the anodized finish pans are worth every penny… Read More

October 4, 2012 |

Funding for Women

Let’s say you’re on the short list for a promotion with your company. A big promotion. If you get it you’ll take on far more responsibility and you definitely feel up to the challenge. But the salary attached to the job is a little well, lackluster—especially in light of your experience. You’d love to ask… Read More

Magazine Departments Mirror Working Pizzerias

There’s method to our madness. Pizza Today’s departments are designed to take readers from the Front of the House to the Kitchen and Back Office. The Front of the House section covers restaurant customer service, dining room issues and restaurant design and server staffing and management. In our Back Office section, you’ll find information pertaining to taxes, proper ordering and restaurant marketing and restaurant operations. Our In the Kitchen section is filled with ingredient ideas, tips for creating the perfect pizza size, running a pizza slice business and making perfect pastas, appetizers and desserts. Readers will get an inside look at pizzerias across the country as our editors create in-depth articles featuring some of the most successful restaurants in the pizza industry.

Restaurant Management is Key in Every Aspect of a Pizzeria

Managing a restaurant involves more than hiring and firing. Whether you’re designing pizzeria marketing or refining your restaurant’s customer service, management should be involved in every aspect of a pizzeria’s day to day activities. Restaurant staff hiring and retention is a critical aspect of running a pizzeria, and we offer excellent insight on managing people. Readers will also learn how to create a management team, build schedules, refine restaurant operations and run a better business, regardless of the size of a business, from large chains to small independents.