Could customers’ smart phones be driving slow service?

Recently a New York City restaurant raised the question when management noticed an increase in negative customer reviews focused on slow service. The restaurant points the blame at patrons’ smart phones. Management at the restaurant poured over dining room security footage from 2004 and this year. Their findings concluded that table times increased from just over an hour to nearly two hours. And the reason — customers devoting their time in the restaurant to tweeting, texting and Instagram.

An anonymous Craigslist post detailing the restaurant’s situation went viral. The original Craigslist post was deleted but here’s a screen shot of the claim:

Craigslist post

The claim has sparked many in the restaurant industry to respond to whether smart phones really cause slower service. Check out this USA Today article featuring restaurateurs discussing the impact of smart phones on service.

Smart phone have become more than a communications tool, they’ve become a way of life. We want to know what you think. Sound off in the comments. Do the positives of smart phones outweigh the negatives?