By nature, humans resist change. We’re comfortable with what we know and often rally against new applications and procedures, particularly when it comes to technology’s rapid pace. Operators introducing a new POS system frequently confront an imposing hurdle, namely staff cooperation. Yet, some careful planning can ease the transition and promote teamwork.

• Alert the staff of the impending change and, more importantly, why it’s being done, which includes making their job easier.

• Keep the staff abreast of your decision-making process and provide a calendar of key dates.

• Let the staff see the demos and provide their input so they can contribute to the process; after all, they’ll be using the system most.

• Remind the staff that in learning a new POS system, they’re also gaining a new job skill.

• Be patient and create a non-intimidating environment. Everybody learns at different speeds and mistakes will happen. Remain positive and encouraging.