I'm buying an existing dine-in pizza parlor. My challenge is diplomatically dealing with loud and out of control kids -- without offending the parents and making a touchy situation worse- trying to keep all the customers happy.
It's frustrating when parents don't care at all if their children are being disruptive. In that situation, as politely as you can, approach the children and parents saying something to the effect of "I'm delighted that you've decided to join us this evening. I'd like to request that you have your children stay seated at your table, as not to create a disruption in the restaurant". Now remember that you are not a fine dining establishment and that's one reason families are dining with you in the first place, so expect families and noise, but do take control of the situation politely when parents let their children run wild in your restaurant.
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