September 12, 2012 |

Server Approach to Children

By Pizza Today


Your servers may hate it when a table comes in with four kids in tow — but big families mean big money, both for the restaurant and the server. A waiter who knows how to work the kids is a waiter who goes home with a bigger tip from mom and dad. Paul Paz of WaitersWorld, Inc., offers these tips:

• Don’t be condescending. Remain calm in your interactions with children and treat them with honest, respect and interest.
• Speak directly to the child, not to the parents. Ask them their name, then use it when you reference them.
• Bend down to their level and look them in the eye so as to be less threatening.
• Offer to have the children’s meal prepared as soon as possible, before the adults get their food. This will keep the kids busy.
• Bring the parents moist wipes to clean their children’s faces and hands after they eat.
• If a parent is reprimanding a child, stay out of the way.
• Offer items like coloring books and crayons to keep kids busy.

More

tabletop condiments with pizza


Getting to the Top

Tabletop condiments help set tone for restaurant More than 40 types of toppings are offered at The Olive Theory, but... Read More