Front Of The House

bartenter service

June 1, 2018

At Your Service: Service with a Shrug

Three primary needs that every guest has As a consumer, do you ever get tired of your arrival or questions being received with service with a shrug? You know, that rolling head or eyes movement accompanied with the drop of the shoulders. The audible condescending sigh of contempt because you asked a question or made… Read More

server and customer at table

June 1, 2018

Strategies For De-escalating Angry Customers

Taking It Down a Notch It’s a slammed fist. Straightened posture and a swiveling head. A pushed-away plate and abundant eye contact. You’ve got an angry customer, and how you handle this delicate situation is crucial. Did you miss the warning signs? Is your staff properly trained with techniques to diffuse difficult customers now that… Read More

handwashing station

June 1, 2018

Man on the Street: How Clean is Clean?

Customers look for certain ‘tells’ when it comes to cleanliness A wave of fear washed over me as I read the headline of a friend’s Facebook post: “It’s a Sad Day for New York City Pizza.” One of New York City’s most famous pizzerias had been shuttered by the Department of Health. Since the DOH… Read More

hostess, customer service

May 1, 2018

At Your Service: Meet and Greet

Do your servers know who to turn to? Waiting to be acknowledged when dining out is not just a mood killer –– it’s fatal for a business. Diners’ expectations for service is completely different than other retail transactions. Diners expect service to be brought to them unlike a grocery, clothing or sporting goods store, where… Read More

March 1, 2018

Is your dining room layout prime for safety and profit?

Get Situated When planning a pizzeria, operators need to devote careful consideration into laying out the dining room and configuring seating. An inviting, well-conceived dining room is essential for a pizzeria to attract customers, maximize sales and maintain a smooth and safe traffic flow. While some layout elements depend on the restaurant’s intended niche on… Read More

March 1, 2018

At Your Service: Death by a Thousand Cuts

Don’t let your ship sink to mediocrity Death by a thousand cuts is a form of torture and execution originating from Imperial China. But it’s also a term used to describe the way a major negative change can happen slowly, in many unnoticed increments that are not necessarily perceived as objectionable as they are occurring…. Read More

dirty floor

March 1, 2018

Routine Maintenance

Keep up with the needs of your building — or pay dearly in the long run If rapper Lil Jon owned a pizza shop, his iconic lyrics would still ring true. In the realm of building maintenance, shop owners not only must consider how their restaurant looks “to the window, to the wall,” (and from… Read More

February 1, 2018

Family Friendly

Ways to keep kids engaged, happy and entertained while they wait Patience is not a strong virtue in children. Eventually, they will acquire it, but until then, if you want your youngest customers to hold it together while they wait for their pizzas to arrive and ensure that their parents will patronize your establishment again… Read More

January 1, 2018

Renovation: On the Move

How ready is your restaurant for a renovation? Rebuilding a restaurant from the ground up is an unusual situation. Just ask Joey Bramwell, COO of DoubleDave’s Pizzaworks Systems, Inc., who says his company had to do just that when one of their north Houston locations was destroyed by Hurricane Harvey. Fortunately, controlled renovations are more… Read More

Restaurant Customer Service is Critical for Success

When a customer first walks through you door, they make a quick assessment of their surroundings, including your floor plan and restaurant design. After that, it’s up to your employees to get them to come back. Many customers admit poor service will keep them from returning to a restaurant despite enjoying its food. Staff training and management are critical for success. Front-of-the-house employees should look –– and act –– the important part of host in a dining room, and proper training is the key to making that happen.

Explore ways to make your front of house operation more effective and profitable.

 

Restaurant Design and Floor Plans Set the Tone of Your Business

How well does your restaurant design fit with your concept? Not only does décor play a part in creating your brand but also the type of service you offer. Dine-in, counter service, delivery and carryout can all play a part in creating customers’ opinions of a restaurant’s business. If a restaurateur is ready for a rebranding, renovation and remodeling floor plans may create fresh eye appeal and breathe new life into an ailing concept.

Discover restaurant design trends and advice in the Front of the House at Pizza Today.