Front Of The House

August 1, 2018

At Your Service: The Art of Saying No

Sometimes you have to deny a customer request — but do it tactfully In the classic movie, “Five Easy Pieces,” there is a memorable scene with Jack Nicolson trying to get toast with his breakfast (search it on YouTube — it is a great customer service training tool). While the waitress argues that “it’s not… Read More

August 1, 2018

Act Friendly — American with Disabilities Act Compliance

ADA compliance is necessary, but going beyond creates loyalty Last February, the National Restaurant Association (NRA) set out to amend the federal American with Disabilities Act (ADA) regulations for one major reason: “small businesses across the country, including restaurants, are being unfairly targeted by drive-by lawsuits alleging ADA violations for the sole purpose of extracting… Read More

high view of bar, sizzle pie

July 1, 2018

Who’s Behind the Bar?

Hiring the right bartender can make or break your beverage program Sure, celebrity bartenders are all over your television and social feeds these days, dazzling restaurant goers with their stunning craft cocktails, encyclopedia of spirits, wit and a bit of showmanship. The realities in a pizzeria can be altogether different. How does a bartender fit… Read More

July 1, 2018

At Your Service: Helping the Difficult Customer

When things get tense, just relax and control your emotions Ever have a customer that just gets on your nerves? They’re good people, but in an unexplainable moment they become the customer you want to fire. Engaging the public is challenging when it comes to managing all the emotions of dining in a restaurant, picking… Read More

bartenter service

June 1, 2018

At Your Service: Service with a Shrug

Three primary needs that every guest has As a consumer, do you ever get tired of your arrival or questions being received with service with a shrug? You know, that rolling head or eyes movement accompanied with the drop of the shoulders. The audible condescending sigh of contempt because you asked a question or made… Read More

server and customer at table

June 1, 2018

Strategies For De-escalating Angry Customers

Taking It Down a Notch It’s a slammed fist. Straightened posture and a swiveling head. A pushed-away plate and abundant eye contact. You’ve got an angry customer, and how you handle this delicate situation is crucial. Did you miss the warning signs? Is your staff properly trained with techniques to diffuse difficult customers now that… Read More

handwashing station

June 1, 2018

Man on the Street: How Clean is Clean?

Customers look for certain ‘tells’ when it comes to cleanliness A wave of fear washed over me as I read the headline of a friend’s Facebook post: “It’s a Sad Day for New York City Pizza.” One of New York City’s most famous pizzerias had been shuttered by the Department of Health. Since the DOH… Read More

hostess, customer service

May 1, 2018

At Your Service: Meet and Greet

Do your servers know who to turn to? Waiting to be acknowledged when dining out is not just a mood killer –– it’s fatal for a business. Diners’ expectations for service is completely different than other retail transactions. Diners expect service to be brought to them unlike a grocery, clothing or sporting goods store, where… Read More

March 1, 2018

Is your dining room layout prime for safety and profit?

Get Situated When planning a pizzeria, operators need to devote careful consideration into laying out the dining room and configuring seating. An inviting, well-conceived dining room is essential for a pizzeria to attract customers, maximize sales and maintain a smooth and safe traffic flow. While some layout elements depend on the restaurant’s intended niche on… Read More

Restaurant Customer Service is Critical for Success

When a customer first walks through you door, they make a quick assessment of their surroundings, including your floor plan and restaurant design. After that, it’s up to your employees to get them to come back. Many customers admit poor service will keep them from returning to a restaurant despite enjoying its food. Staff training and management are critical for success. Front-of-the-house employees should look –– and act –– the important part of host in a dining room, and proper training is the key to making that happen.

Explore ways to make your front of house operation more effective and profitable.

 

Restaurant Design and Floor Plans Set the Tone of Your Business

How well does your restaurant design fit with your concept? Not only does décor play a part in creating your brand but also the type of service you offer. Dine-in, counter service, delivery and carryout can all play a part in creating customers’ opinions of a restaurant’s business. If a restaurateur is ready for a rebranding, renovation and remodeling floor plans may create fresh eye appeal and breathe new life into an ailing concept.

Discover restaurant design trends and advice in the Front of the House at Pizza Today.