Everyone wants to grow their restaurants’ sales and profit margins.
The problem is that when most operators get serious about creating more sales, they focus on attracting NEW business and ignore the single greatest source for greater future sales – their EXISTING customers.
Nearly all of the most profitable and successful independent restaurants we work with today have the following characteristics –
- They are in a local market where there are a sufficient number of people who want what they are offering.
- They have positively differentiated their restaurant from their local competition.
- Their primary marketing focus is on encouraging greater frequency of visits from their existing customers.
- They don’t spend much, if any, money on traditional advertising.
To get more repeat business they use birthday clubs, customer newsletters, loyalty programs and other LOW COST marketing activities.
They also, without exception, have a near fanatical commitment to creating consistent, high-quality dining experiences for their guests which translates into more loyalty and naturally-occurring (and free) positive word of mouth marketing.
If you are serious about growing your sales, focus on your current customers. Creating MORE loyal guests is the #1 key to building and sustaining high levels of sales and profit.
Implementing more practical, proven ways to market your restaurant is just one of the topics of our workshop “Essential Business Skills — Proven Ways to Build Sales, Reduce Costs and Improve Your Profit.” Register now to learn how to improve your financial management and marketing skills to build a more successful and profitable business.
Jim Laube is the founder and CEO of RestaurantOwner.com, an online provider of systems, business management and leadership resources for independent restaurant operators. He previously held positions as a restaurant manager, controller and CFO for a regional restaurant chain. Then for 15 years Jim practiced as an independent advisor and CPA to independent restaurant organizations, working primarily in the areas of financial management, internal controls, development of operating procedures and enhancing profitability. He is a highly regarded speaker and trainer whose clients have included Papa John’s, KFC, Red Lobster and numerous independent and small chain restaurant companies.
Sessions at Pizza Expo 2017
- W02 Two-Day Restaurant MBA, Part I: Essential Business Skills, Proven Ways to Build Sales, Reduce Costs and Improve Your Profit
- W07 Two-Day Restaurant MBA, Part II: Essential Leadership Skills
- 7 Best Practices of Highly Successful Restaurants
- Restaurant Management by Checklist: How to Get Organized and Improve Results
February 23, 2018 | Pizza Headlines
A commentary by Editor-in-Chief Jeremy White I used to think delegating was a task for the lazy. You know, if you want the job done right, do it yourself. Right? Turns out that isn’t always the best advice. Your team can accomplish so much more as a cohesive unit than any one individual can accomplish…. Read More ›
February 22, 2018 | Pizza Expo News
Our first episode of the Pizza Expo Update Show will get ready for International Pizza Expo next month. Managing Editor Mandy Detwiler sits down with show director Bill Oakley to give you the skinny on what to expect on the show floor. Bill outlines this year’s show floor changes. Pizza Expo will take place in… Read More ›
Find out what to expect on the show floor at International Pizza Expo, March 20-22. Managing Editor Mandy Detwiler interviews show director Bill Oakley on show floor changes and its new location in the South Hall of the Las Vegas Convention Center. Read More ›