February 27, 2014 |

Don’t make it easy for your employees to steal

By Pizza Today


Minimize Employee TheftBy Jim Laube

Cashiers and bartenders using a house-provided cash drawer should never be allowed to take a register reading. When an employee can figure out what he or she “owes the house,” it’s just that much easier for them to skim off the excess cash (from unrecorded sales) and walk out with money you earned but will never know you had.

Unlike server bank systems in table-service restaurants, where servers must ring up food and beverage items before they can present the customer with a guest check for payment, cashiers and bartenders can verbally communicate the amount owed—completely bypassing the printing of a guest check. Bypassing the check-printing step provides the opportunity for dishonest cashiers and bartenders to under-ring orders for cash transactions and then pocket the difference.

It’s critically important that only managers have access to register readings, and that you have a checkout procedure that makes it more difficult (not less) for anyone to cheat.

At the end of a shift, each cashier and bartender should fill out a Checkout Sheet to record their settlement transactions. This would include cash, credit-card receipts, over-rings, voids, discounts, coupons, paid-outs, etc. After the beginning bank is subtracted from the “total receipts” a “deposit” amount should be shown.

Checkout Sheets should always be filled out in the manager’s office and as often as possible under the watchful eye of a manager or owner. Only after the Checkout Sheet is completed and the “deposit” amount written in, should the manager tell the employee how much cash is owed. That makes it easy for the manager to see an overage or shortage immediately, making it harder for an employee to cover it up or fabricate an adjustment on the spot.

While cash shortages are not great news, your worst nightmare is consistent cash overages. Too much cash indicates a strong likelihood of either unrecorded sales or customers being short-changed. In our experience, cashiers, servers and bartenders should consistently be within $1 over or short. Anything over $1 either way is a sign that an employee needs more training, can’t handle the job or is trying to steal.

Jim_LaubeJim Laube is the founder (in 1998) and president of RestaurantOwner.com, an online resource for independent restaurant owners. Jim’s previous 30-year restaurant industry career included posts as a unit manager, controller, CPA and CFO for a regional chain. He works with restaurants primarily in the areas of financial management, internal controls, operating procedures and profitability. This is just one of the many financial management issues Jim Laube will discuss in his seminar at Pizza Expo 2014 entitled “How to Protect Your Restaurant From Theft and Fraud.”

This Pizza Expo Exclusive is part of a continuing series leading up to the International Pizza Expo at the Las Vegas Convention Center on March 24-27, 2014. Seminar speakers and demonstrators will provide professional advice on their area of expertise.

CLICK HERE to read more Pizza Expo Exclusives.

To Learn more about International Pizza Expo, visit www.pizzaexpo.com.

 

More News

February 15, 2018 |

How to Use the Pizza Expo App

By Jeremy White We get it — you walk into the Las Vegas Convention Center in March and see pandemonium. There’s a huge line waiting on the International Pizza Expo show floor to open. You just got your official attendee badge and can’t decide whether to head upstairs to sit in on seminars or to… Read More


|

Four Pizza Expo App Features You Can’t Miss

Pizza Today Associate Editor Denise Greer takes you through some amazing features of the Pizza Expo App that will make your show experience. There are several awesome features that you should get to know before International Pizza Expo (March 19-22, 2018) including: My Planner, the Login feature, Locate Me Showfloor Map, Show Specials, Product Galleries… Read More


February 13, 2018 |

Spotted on Instagram: Be My Valentine

Pizzerias Show Valentine’s Day Insta Love Tag #pizzatoday on your heart-shaped pizza shares. Need a Valentine’s Day pizza how-to tutorial, Managing Editor and Food Stylist Mandy Detwiler has you covered. Take a tour of heart-shaped pizzas we came across on Instagram below. How to say “I love you” 🍕 ~~~~~~~~~~~~~~~~ ❤️VALENTINE’S DAY SPECIAL ❤️ 📍:… Read More