How do you keep your customers’ information safe?
By Mandy Wolf Detwiler
On Friday, March 9, 2017, mega-chain Applebee’s announced in a press release that customers in 15 states might be at risk for credit card issues after malware was found on the POS systems of 167 stores. States impacted include: Alabama, Arizona, Florida, Illinois, Indiana, Kansas, Kentucky, Missouri, Mississippi, Nebraska, Ohio, Oklahoma, Pennsylvania, Texas, and Wyoming. The breach was detected February 13 but did not notify customers until last week and has not yet offered to pay for consumer fraud protection, according to a Fortune article.
So how do you keep your pizzeria safe? First and foremost, make sure your payment systems are PCI compliant. If you’re running on an antiquated system, it’s time to make the leap to a new POS.
To combat fraudulent charges, more businesses are turning to chip-enabled cards that require a consumer to insert their card into a reader rather than swipe. Beginning in 2015, retailers who swipe a chip card instead of insertion are liable for fraudulent transactions.
Check your machines regularly for skimmers –– scanners that look like regular money machines but actually steal customers’ data. According to an article on www.creditcards.com, the first half of 2017 saw a 21% rise in compromised machines.
Address credit-card safety with your employees during training, and stress it throughout the year. A number of restaurant employees have been arrested for copying customers’ credit card numbers for later use or even replicating the card itself.
For more information on protecting your pizzeria, visit http://www.pizzatoday.com/departments/back-office/payments-scan-it/.
Mandy Wolf Detwiler is managing editor at Pizza Today.
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