Recently a New York City restaurant raised the question when management noticed an increase in negative customer reviews focused on slow service. The restaurant points the blame at patrons’ smart phones. Management at the restaurant poured over dining room security footage from 2004 and this year. Their findings concluded that table times increased from just over an hour to nearly two hours. And the reason — customers devoting their time in the restaurant to tweeting, texting and Instagram.
An anonymous Craigslist post detailing the restaurant’s situation went viral. The original Craigslist post was deleted but here’s a screen shot of the claim:
The claim has sparked many in the restaurant industry to respond to whether smart phones really cause slower service. Check out this USA Today article featuring restaurateurs discussing the impact of smart phones on service.
Smart phone have become more than a communications tool, they’ve become a way of life. We want to know what you think. Sound off in the comments. Do the positives of smart phones outweigh the negatives?
June 26, 2017 | Pizza Headlines
Pizza company created food donation program 25 years ago in partnership with Food Donation Connection to feed those in need PR Newswire PLANO, Texas, June 26, 2017 /PRNewswire/ — Pizza Hut and community-based hunger relief organizations are celebrating a major milestone today: surpassing 100 million pounds of food donated by Pizza Hut to feed those… Read More ›
June 12, 2017 | Pizza Headlines
Representatives from Guinness World Records were on hand to certify USA’s longest pizza record attempt at Auto Club Speedway in Fontana, California on June 10th, 2017. The finished pizza stretched 6,333 feet. That is nearly 1.2 miles long. The previous record of 6,082 feet was made in Naples, Italy in 2016. A team of pizza… Read More ›
June 8, 2017 | Pizza Headlines
Attend the premier event for pizzeria operators and Italian restaurateurs who are looking to source ingredients, equipment and supplies. Registration is now open for Pizza & Pasta Northeast, the largest pizza and pasta conference and tradeshow on the East Coast. The first-ever Pizza & Pasta Northeast will feature more than 200 booths of products and… Read More ›