Recently a New York City restaurant raised the question when management noticed an increase in negative customer reviews focused on slow service. The restaurant points the blame at patrons’ smart phones. Management at the restaurant poured over dining room security footage from 2004 and this year. Their findings concluded that table times increased from just over an hour to nearly two hours. And the reason — customers devoting their time in the restaurant to tweeting, texting and Instagram.
An anonymous Craigslist post detailing the restaurant’s situation went viral. The original Craigslist post was deleted but here’s a screen shot of the claim:
The claim has sparked many in the restaurant industry to respond to whether smart phones really cause slower service. Check out this USA Today article featuring restaurateurs discussing the impact of smart phones on service.
Smart phone have become more than a communications tool, they’ve become a way of life. We want to know what you think. Sound off in the comments. Do the positives of smart phones outweigh the negatives?
March 19, 2018 | Pizza Expo News
Monday afternoon at Pizza Expo is all about launching a pizzeria and growing an existing one. The seminar rooms were standing room only as pizzeria operators and industry experts sounded off on essential pizzeria business topics from menu creativity, pizza dough and ingredients to operational systems and employee hiring. We’ve collected few quotes from the… Read More ›
March 18, 2018 | Pizza Expo News
Be in Room S220-221 on Wednesday, March 21 at 3:30 p.m. at the Las Vegas Convention Center during Pizza Expo. You will be inspired, moved, entertained and proud. Three young pizzeria owner/operators will take the stage to share their stories of success, vision and innovation. Afterward, you, the pizzeria professional, will select one to be our… Read More ›
For entrepreneur Scott Svenson, it all started with a cup of coffee and an idea for a new business. Living in London, England, but missing their hometown Seattle, he and his wife Ally started the Seattle Coffee Company, a coffee chain with a hint of home. In 1998 Starbucks came knocking and bought the company… Read More ›